FAQ


Q1: How are the cables made?
Aurum Technologies cables are all handcrafted, there is a wide range of wires we are using to craft our cables, from 4N silver plated OFC to 6N silver-gold alloy.  The models you find on our online shop are our Reference Class models, we also have a range of Demo Class models for your demanding ears.  Please contact us directly for more information about our Demo Class products.

Q2: What technologies are applied on the products of Aurum Technologies?
All of our cables are applied with our unique technology and structure - the Aurum Foil shielding technology the PFIWN (Passive Frequency Inductance Wiring Network) structure.  They significantly reduce the interference generated during transmission, enables Aurum Technologies cables to be better in audio performance, in terms of details and definition, ambience, musical dynamic, focusing, layering, size of the 3D sound stage, also the extension of the low and high frequency.

Q3: Are you selling any Hi-Fi equipment?
We are currently not selling any equipment. But if you order any Aurum Technologies product from us, we can help you sort out the equipment that best suits your requirements.

Q4: How to use my interconnect cable pairs properly?
The ends that are marked with labels ("AURUM" and "To Pre-amplifier" labels) are the ends to be plugged into the pre-amplifier/amplifier.

Q5: Is there any other plugs I can choose for my cable?
Definitely. You may choose the plugs you need for your Hi Fi system, simply let us know what plugs you need for each end of the cable and we will deal with the rest.

Q6: How long does it take for me to receive the cable that I ordered?
For local (Hong Kong) orders, it usually take 14-32 working days for you to receive your order, depends on the complexity of the product structure and whether you require a burn-in service (normal burn in time will be 3-6 weeks, 70-80% burnt-in guaranteed). We will be taking care of the courier fees for orders that are over USD 300

Q7: Do you accept custom made Aurum Technologies cable orders?
Yes we do! Simply let us know how you would like to improve your system regarding audio performance, also the colour and lengths you require for your custom made Aurum Technologies cables.

Q8: How much does it cost for a custom made order?
The costs of the custom made cables vary, depends on the materials and complexity of structure required, and plugs you requested.  Please email us at sales@autechhk.com for enquiry.

Q9: How long does it take if I do order a custom made cable?
Good things come to those who wait. It may take up to 30 working days for you to receive your custom made cable (not burnt-in; depends on your delivery address). But you will understand why it worth the wait when you receive your very own cable!

Q10: Can I try the cables first before confirming my order (for Hong Kong customers)?
Of course you can! We recommend our customers best to try out our cables first, before making a purchase, it could help you understand the nature of the cables and let us have a better understanding of your needs.  Please let us know what kind of cables you are interested in, and schedule a demo session with us.

Q11: I found out that I actually do not really like the cable I have just bought from you, what can I do now?
We are confident about the quality of our cables.  As mentioned above, we suggest you to schedule a demo session with us before making any purchases.  But if you did not like what you bought from us, you could arrange a refund or exchange with us within 14 days after receiving your order (delivery date based on the record of the assigned delivery agency), free international postage!  For details, please refer to our Return & Warranty Policy.